Surprised - no.
Pissed - yes.
This really is poor showing for Malvern Federal and Trident Mortgage.
We got a call and they just told us that they cannot make settlement / closing on Monday. They don't have the time to complete the 2nd Title search.
Somewhere in this chain is a major problem with an employee or a process. The complete lack of professionalism is astounding. Sure, it is a pain in the ass for us (changing meetings, getting a new baby sitter, etc), but it is really rude for us to keep telling the contractor he's needed or not needed, and now that we have to push it because of a stupid mistake.
I just want this to start.
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